Returns

I want you to love what you have bought. If something is not right, please get in touch and we will sort it out.

Changing your mind

You have 14 days from receiving your order to let me know you would like to return it, and a further 14 days to send it back. Items need to come back unused and in their original packaging, and the cost of return postage is yours unless the piece arrived damaged or faulty.

Once it is back with me and I have checked it over, I will refund you within 14 days, to the payment method you used.

Commissions and personalised pieces

Commissions, pet portraits and anything else made specially for you cannot be returned or refunded unless the piece arrives damaged or faulty. Each one is made by hand for one person and cannot be sold to anyone else, so this is an exception to the usual right to change your mind — as allowed under the Consumer Contracts Regulations.

I will always show you the work and agree the details before anything is finished, so there should be no surprises.

If something arrives damaged or faulty

Post is post, and occasionally something gets knocked about on the way. Send me a photograph within a few days of it arriving and I will replace it, remake it or refund you — whichever suits you best. This applies to commissions too.

How to start a return

Email me at the address on the contact page with your order number and what you would like to do. Please do not send anything back before getting in touch, so I can tell you where to send it.

None of this affects your statutory rights.